Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use Track2Master (track2master.org, the "service").

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address and password (stored hashed) if you sign up with email, or your name, email address and profile picture from Google if you sign in with Google.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

Your Audio Files

• Mastering, the BPM Finder, Key Finder, LUFS Meter, Tap BPM and Audio Normalizer run in your browser. The audio you drop into these tools is decoded and processed on your own device and is not uploaded to our servers.
• To let you continue after a page reload or sign-in, your browser keeps a copy of the files you add (in IndexedDB) and a list of your results (in local storage). You can clear them anytime with the Clear button in the Studio or by clearing your browser's site data.
• The stem tools upload your file. The Stem Splitter, Vocal Remover, Instrumental Maker, Acapella Extractor and Drum Remover store your file in our private cloud storage and share it with our GPU processing provider through a temporary link to create the stems. Your stems are kept in the same private storage and reach you through download links that expire after about a week. We use your file only to produce your stems and do not use it to train models.
• Only use files you own or have permission to process.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can update your profile in your account settings; for anything else, email us or open a support ticket as described below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, email support@track2master.org, or sign in and open a support ticket from your account (Settings → Support Tickets).